General terms and conditions for tinboutic


Hoffmann Neopac AG, Eisenbahnstrasse 71, 3602 Thun


  1. General
    When you place an order through you are confirming the applicability of these general terms and conditions for of Hoffmann Neopac AG.

  2. Our offers and prices
    Hoffmann Neopac can only accept orders through if the given delivery address is a residence in Switzerland. The colour of tins and other aspects can vary from those advertised and other variations can occur: you do not have the right to return them on this basis. We reserve the right to subsequently change offers at any time. Prices are shown in Swiss francs (CHF) and include the statutory Swiss VAT.

  3. Delivery costs
    We send the tins by first-class Swiss Post directly to the given Swiss address. We charge a flat-rate delivery charge of CHF 6.90 for each order.
    We send the ordered tins by Swiss Post directly to the address you specify. In Switzerland, we deliver free of charge from an order value of 20 francs, otherwise we charge one-off costs of CHF 6.90 per order.
    For deliveries to Germany, Liechtenstein and Austria, we offer free shipping from an order value of 50 francs, otherwise we charge one-off costs of CHF 9.- per order.

  4. Payment terms
    You can choose to pay by credit card (Visa, Mastercard), PostFinance card or PostFinance eFinance. The order is only dispatched after payment has been completed.

  5. Delivery time
    Delivery time is 2-3 working days after an order of articles from stock has been made. This does not apply to items listed in the shop as “out of stock” or “sold out”. A delivery date is given according to our best knowledge, but without warranty. Under no circumstances do delays in delivery substantiate claims for damages or the right to withdraw from the sales contract.
  6. Legal warranty
    The Customer is responsible for providing data in printable quality. The Customer guarantees that he is entitled to all intangible property rights to the data provided to tinboutic or that he holds sufficient licences. He guarantees that, to the best of this knowledge, the commercial use of the data for the intended purpose neither violates third party rights nor other regulations in Switzerland or abroad. The Customer additionally guarantees that at the time of concluding the contract, he is not aware of any third party rights, which preclude the execution of this contract and, in particular, that no copyrights of photographers or graphic designers are infringed by the execution of the contract.
    The Customer undertakes to fully exempt tinboutic from any relevant claims by third parties (infringement of copyrights, breach of licence agreement provisions) upon first request. The Customer bears exclusive and unlimited responsibility for the content of the consignments that he has ordered. Tinboutic explicitly assumes no legal warranty for templates that are supplied by the Customer. Racist, pornographic, violence-glorifying or otherwise unlawful, immoral or offensive data/contents are not admissible. tinboutic reserves the right to delete stored templates and user accounts without consultation. In this case, the selling price shall not be refunded. The Customer is responsible for the correct input of the order data. tinboutic is not obliged to check the data provided. In the event that it is determined subsequently that an order contains inadmissible content, tinboutic can refuse to deliver the printed manner without any liability for damages. In this case, the Customer shall compensate tinboutic for the work already performed and pay compensation for all costs yet to be incurred in this context, which result from the destruction of printed matter that has already been produced. Any relevant claim by tinboutic shall be offset from the payment made by the Customer.Any remaining surplus shall be refunded to the Customer.

  7. Right of return/ complaints
    There is no right of return or exchange for non-defective goods. Any defects should be immediately reported either by email, or returned within 6 working days from receipt of the goods, otherwise the delivered goods are deemed to have been accepted. The customer bears the cost of returning goods. Cancellation of contract, reduction or withdrawal from contract are strictly excluded as far as legally permissible. If complaints are justified we will deliver you replacement goods as quickly as possible, provided that you have returned the defective tins to us. For returns please use the original packaging and the following address:

    Hoffmann Neopac AG
    Tinboutic / Rücksendung
    Eisenbahnstrasse 71
    PO box
    3602 Thun

  8. Liability limitations
    Any liability of Hoffmann Neopac AG, regardless of the name, is limited to compensation for direct damages and limited to the amount of the purchase price of the relevant delivery.


  9. Transfer of benefits and risks
    Benefits and risks of the ordered goods are transferred to the buyer as soon as we have given the ordered tins to Swiss Post for shipping.

  10. Other provisions
    Hoffmann Neopac AG reserves the right to alter these general terms and conditions for at any time. Should one or more of these conditions be void or ineffective, the validity of the remaining provisions is unaffected.

  11. Applicable law, court of jurisdiction
    These general terms and conditions for and the use of the online shop are governed by Swiss law. Thun (Switzerland), the location of Hoffmann Neopac AG, is the place of performance and jurisdiction.

Thun, December 2014